What these terms cover? These are the terms and conditions on which we supply our products to you.
Why you should read them? Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
How we may contact you? If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
All images on massaerllasdough.co.uk are subject to copyright.
Minor changes to the products. We may change the product:
to reflect changes in relevant laws and regulatory requirements.
Delivery costs. The costs of delivery will be as displayed to you on our website.
When we will provide the products. During the order process we will let you know when we will provide the products to you.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
You must make sure you are at home when your product is delivered. If no one is available at your address to take delivery ,we will have to leave the parcels on a doorstep or a safe place, or with a neighbour.
When you become responsible for your products. A product will be your responsibility from the time we deliver it to the address you gave us.
When you own goods. You own your product once we have received payment in full. In all cases (if we are not at fault and there is no right to change your mind).
How long do I have to change my mind. Once your order has been dispatched you do not have the right to change your mind because of the nature of the product.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed (i.e. before we dispatch the product), but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
How we will refund you. We will refund you the price you paid for the products including applicable delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product or service. We will refund any sums you have paid in advance for products or services which will not be provided.
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
When you must pay and how you must pay. We accept payment by most credit and debit cards. You must pay for the products at the time of your order. We will not charge your credit or debit card until we accept your order.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
fraud or fraudulent misrepresentation;
breach of your legal rights in relation to the products, including the right to receive products which are of satisfactory quality and fit for purpose.
How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us:
to supply the products to you;
to process your payment for the products; and
if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not make payment and we provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Terms of Website Use. This page (together with the documents referred to on it) tells you the general terms of use (terms) on which you may make use of our website at massarellasdough.co.uk and our related sites (our site).
Please read these terms carefully before you start to use our site. By using our site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, then please don’t use our site.
There may be other terms that apply. These terms apply to your use of our site. If you purchase goods from our site, our terms and conditions of supply will apply to your purchase and will be made available to you prior to formation of that contract.
Accessing our site. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend any service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Intellectual property rights. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without first seeking our permission to do so.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Our site changes regularly. We aim to update our site regularly, and may change the content at any time.
Information about us. We are a company registered in England as The Pizza Lovers Limited trading as Massarellas incorporated in England, Registered number 13184484.
Our liability. Whilst we endeavour to ensure that the material displayed on our site is correct, it is provided without any guarantees, conditions or warranties as to its accuracy and we shall accept no responsibility for any errors, omissions or misleading statements on our site, or for any loss which may arise from any reliance placed on materials contained on this site by any visitor to our site, or by anyone who may be informed of any of its contents.
We will not be responsible for any loss of business, loss of profit, loss or corruption of data or for any indirect or consequential loss relating to or arising from your use of our site.
Information about you and your visits to our site. Any personal information we obtain from visitors using our site will be processed in accordance with our Privacy Policy. Please read our policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Viruses, hacking and other offences. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site. You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you unless this is in relation to a forum or blog site or other website where such linking is permitted.
Our site must not be framed on any other site, unless it is made clear that you are linking to our site. We reserve the right to withdraw linking permission without notice.
Applicable law. These terms shall be governed by the laws of England. If either party requires to raise court proceedings in relation to any dispute relating to these terms or your use of our site then these proceedings must be raised in England.
Variations. We may revise these terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.
Delivery. We are unable to ship this product to the following postcodes: AB31-AB38, AB41-AB49, AB50-AB56, BT, EI, FK17-FK19, FK20-FK21, GY9, HS1-HS9, IM, IV, KA27, KA28, KW0-KW17, PA20-PA78, PH15-PH99, TR21-TR25, ZE, D08, D06, BT1, AB31, AB32, ZE, JE.
Delivery - More info: Please note, although the dough balls are sent frozen, and carefully packed in an insulated box, they may be partially defrosted on arrival, but can safely be refrozen without effecting the final result.
